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What went wrong?

Nearly everything that goes wrong here goes wrong in one of about fifteen ways, and they are all below. Search it, because it is faster than waiting for us.

Try this first.

Four things account for most of what people write to us about, and all four you can fix faster than we can.

Still stuck.

One person reads these, usually the same day and always within two business days. Telling us what you already tried is what makes the first reply the useful one instead of the one that asks you to try it.

Required, and not a formality. It is the difference between one reply and four.

We do not run a ticket system. You get a reply from a person, by email.